Email Senders

Manage the sender identities used for outbound emails. Each sender has a name, email address, active/verified status, and one can be set as the default.

View Senders#

Step 1. Go to /default/communications/senders

Step 2. Browse the table of configured senders — shows name, email, active status, default star, and verified badge

Step 3. Use the search bar to filter by name or email

Add a Sender#

Step 1. Click Add Sender (top right)

Step 2. Fill in First Name, Last Name, and Email Address

Step 3. Click Create Sender

Step 4. The new sender appears in the table as Active and Unverified

Edit a Sender#

Step 1. Click the edit icon (pencil) on the sender's row

Step 2. Update the name or email in the modal

Step 3. Click Update Sender

Set Default Sender#

Step 1. Click the star icon on the sender you want as default

Step 2. The previous default is automatically unset — only one sender can be default at a time

Tip: The default sender is used by campaigns and automation when no specific sender is selected.

Toggle Active / Inactive#

Step 1. Click the Active or Inactive badge on a sender's row

Step 2. The status toggles immediately — inactive senders are not available for sending

Delete a Sender#

Step 1. Click the delete icon (trash) on the sender's row

Step 2. Type the sender's name to confirm

Step 3. Click Delete

Note: Deleting a sender does not affect emails already sent. Existing campaigns referencing the deleted sender will fall back to the company default.